Our Commitment — Keeping gaming always enjoyable
312 operates as a responsible gaming platform. We believe gaming should be a source of enjoyment — never a cause of stress, anxiety or financial loss. To ensure the mental and financial wellbeing of Bangladeshi users, we have implemented various protective measures.
Before each session, ask yourself: Am I playing for entertainment, or trying to recover losses? If it’s the latter, taking a break is the best choice.
Be alert if you notice these signs
There are some common signs of excessive gaming or betting addiction. If you notice these in yourself or others, it’s important to get support:
- Playing repeatedly to recover lost money
- Hiding gaming activities from family or friends
- Playing beyond scheduled time
- Finding it hard to stop playing
- Spending family money or emergency savings
- Borrowing to Fund Gaming
- Repeatedly depositing beyond your budget
- Worrying about financial problems
Set your own limits for time and budget
The most effective way to game responsibly is to set limits beforehand. Keep the following tips in mind before you start gaming on 312:
Only keep as much BDT on your account as you can afford to lose without affecting your household.
Set a maximum time limit for each session and use a timer.
View gaming as a form of entertainment — not as a way to earn income.
Avoid long uninterrupted sessions. Get up and move around every now and then.
Self-Control Benefits — 312 is by your side
312 offers several self-control tools to help ensure responsible gaming for users on the platform:
Contact support to set daily, weekly, or monthly deposit limits. Once set, limits cannot be increased before the specified time period.
If you feel a break from gaming is needed for a few days, you can take a temporary pause on your account. During this time, logging in will be disabled.
If you want to take a longer break from gaming, you can apply for self-exclusion. During this period, your account will be completely disabled for the specified duration.
Our support team is here to assist with any concerns or issues. Contact us at [email protected].
Protecting minors — An unbreakable commitment
312 strictly prohibits access for anyone under 18. Age verification is done during account registration and ID may be requested if needed.
If there are children or teenagers in your family, please follow the guidelines below:
- Use password and screen lock on your device.
- Always remember to log out after your gaming session.
- Do not share your account password with anyone.
- Have open discussions with children about the risks of online gaming and betting.
If you suspect a minor has created an account, please contact us immediately.
Life Balance & Professional Support
Gaming should be a small part of your life. Always prioritize family, friends, work, hobbies, and your physical and mental health. Build the following habits to maintain balance:
Spend quality time with loved ones outside of gaming.
Regular exercise reduces stress and improves focus.
Focus on reading, cooking, arts, or sports.
If you feel gaming is getting out of control or causing mental stress, don’t hesitate to seek professional help. Talking to a mental health expert or counselor shows strength, not weakness. 312 is always here for you.
Support Email: [email protected]
For more information, visit our FAQs Section See more.
312 Responsible Gaming Policy applies to Bangladeshi users. Last updated: 2024.